Terms & Conditions
Terms & Conditions
Treble D Pet Supplies
Welcome to Treble D Pet Supplies.
By accessing our website or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before using our site or purchasing our products.
1. About Us
Treble D Pet Supplies is a Sydney-based small business offering handmade pet treats and carefully selected pet supplies, food, and health products.
All products are sold for domestic pet use only.
2. Products & Information
We do our best to ensure all product descriptions, images, and information on our website are accurate and up to date.
However, slight variations may occur, especially for handmade treats, as they are made in small batches using natural ingredients.
* Product images are for reference only. *
3. Pet Health & Feeding Responsibility
Our treats and products are designed for healthy pets unless otherwise stated.
Always supervise your pet while feeding treats
Introduce new foods gradually
Check ingredient lists carefully if your pet has allergies or sensitivities
If your pet has specific medical conditions, please consult your veterinarian before feeding any new product
Treble D Pet Supplies is not responsible for adverse reactions caused by improper use, overfeeding, or failure to follow feeding guidelines.
4. Handmade Treats & Shelf Life
Our handmade treats contain no artificial preservatives and are made fresh.
Shelf life varies by product
Storage instructions are provided on packaging or product pages
Treats should be stored in a cool, dry place
We recommend consuming treats within the suggested timeframe for best quality.
5. Orders & Payments
All prices are listed in AUD and include GST unless otherwise stated.
Payment must be completed at checkout before orders are processed.
We reserve the right to cancel or refuse orders in cases of pricing errors, stock issues, or suspected misuse.
6. Shipping & Delivery
We aim to process orders as quickly as possible, especially for made-to-order items.
Processing times may vary for handmade products
Delivery timeframes are estimates only
Free local delivery is available for eligible orders (as stated on our website)
Treble D Pet Supplies is not responsible for delays caused by courier services or circumstances beyond our control.
7. Returns & Refunds
Due to the nature of pet food and handmade treats, we do not accept returns on opened or used food items.
Refunds or replacements may be offered if:
·The product arrives damaged
·The wrong item was sent
·There is a quality issue reported within a reasonable timeframe
Please contact us with photos and order details so we can assist you.
* Please note that, for hygiene and safety reasons, ALL handmade pet treats and custom-made products are non-refundable and non-returnable.
8. Allergies & Ingredients Disclaimer
While we strive to clearly list all ingredients, our products may be prepared in environments that handle common allergens.
We cannot guarantee a completely allergen-free facility.
9. Intellectual Property
All content on this website — including text, images, logos, and designs — is the property of Treble D Pet Supplies and may not be copied or used without permission.
10. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will be effective immediately upon being posted on our website.
11. Contact Us
If you have any questions about these Terms & Conditions or our products, feel free to get in touch — we’re always happy to help.
📧 Email:
📍 Location: Sydney, Australia