Privacy Policy

Treble D Pet Supplies

Treble D Pet Supplies (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

1. What Information We Collect

When you interact with our website, we may collect the following personal information:

• Name

• Email address

• Phone number

• Billing and delivery address

• Order and purchase history

• Payment details (processed securely via third-party payment providers)

• Any information you provide when contacting us

We only collect information that is necessary to provide our products and services.

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders

• Arrange delivery or Click & Collect

• Communicate with you about your order or enquiries

• Provide customer support

• Improve our products, services, and website experience

• Send updates, promotions, or newsletters (only if you have opted in)

We do not sell or rent your personal information to third parties.

3. Payments & Third-Party Services

All payments are processed securely through trusted third-party providers (such as Shopify Payments, PayPal, or other payment gateways).

We do not store or have access to your full payment details.

Third-party service providers may have their own privacy policies, and we encourage you to review them.

4. Cookies & Website Data

Our website uses cookies and similar technologies to:

• Ensure the website functions properly

• Analyse website traffic and performance

• Improve user experience

You can choose to disable cookies through your browser settings, though some features of the site may not function correctly.

5. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

• Secure servers and encrypted platforms (such as Shopify)

• Limited access to personal information

• Regular review of data handling practices

6. Sharing Your Information

We may share your personal information only when necessary, including with:

• Delivery and logistics providers

• Payment processors

• IT and website service providers

These third parties are required to handle your information securely and only for the purpose of providing their services.

7. Accessing & Updating Your Information

You have the right to request access to, or correction of, your personal information we hold.

If you believe any information is incorrect or would like it updated, please contact us.

8. Marketing Communications

If you have subscribed to our mailing list, you may receive promotional emails from us.

You can unsubscribe at any time by using the link in our emails or contacting us directly.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and business requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page and take effect immediately.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

📧 Email: [your email]
📍 Location: Sydney, Australia