Shipping & Return Policy

Treble D Pet Supplies

We want your shopping experience with Treble D to be simple, clear, and stress-free.
Please read the following shipping and return information carefully before placing your order.

🚶 Click & Collect (Free Pickup)

Fee: $0
Pickup Address:
📍 10 Gertrude St, Wolli Creek NSW

• Available for eligible products only

• Orders will be ready after confirmation

• Please contact us before arrival to arrange a pickup time

⚠️ Items marked “Pick Up Only” are available for Click & Collect or Local Delivery and cannot be shipped.

🚚 Local Delivery – Sydney Area

We offer local delivery within Sydney under the following conditions:

✔ Free Local Delivery

• Within 15km: Free delivery on orders $65 or over

• Over 15km: Free delivery on orders $90 or over

📌 Important:

• Delivery time must be pre-arranged with our customer service team

• Same-day delivery is not guaranteed unless confirmed

If your order does not meet the free delivery threshold, delivery fees may apply (we’ll contact you before processing).

📦 Australia Post – Sydney & Australia Wide Shipping

We ship orders using Standard Australia Post (AusPost).

✔ Free Shipping Conditions

We offer free shipping only when all the following conditions are met :

• Sydney Area:
  Order subtotal is $120 or more

• Australia Wide:
  Order subtotal is $200 or more

• Shipping method: Standard AusPost only

Orders below these thresholds will incur standard Australia Post shipping fees, calculated at checkout.

⏱ Processing Time

• Handmade treats and custom items may require additional preparation time

• Orders are dispatched as soon as possible once ready

• Delivery times provided by AusPost are estimates only

Treble D is not responsible for delays caused by postal services or external factors.

🔔 Important Shipping Notes

• Any order containing items marked “Pick Up Only” cannot be shipped

• Please ensure your delivery address is correct before checkout

• We are unable to redirect parcels once dispatched

🔄 Returns & Refunds

Due to hygiene and safety reasons:

Handmade pet treats and custom-made products are non-refundable and non-returnable,
unless the item arrives faulty or incorrect.

If there is an issue with your order, please contact us as soon as possible with your order number and photos so we can assist you.

📩 Need Help?

If you’re unsure which shipping option applies to your order or would like to arrange pickup or delivery time, feel free to contact us — we’re always happy to help.

📧 Email: [your email]
📍 Location: Sydney, Australia